Posts Tagged ‘saas cloud computing it’

SaaS Adoption and the ‘Scaling’ of Management Pain

March 2, 2010

The current approach most organizations are taking to managing SaaS applications and user access is unsustainable.

In our webinar today on SaaS, Access Controls and Compliance (an on-demand recording can be viewed here), we shared the reasons we think organizations are setting themselves up for a costly fall as they accelerate SaaS and cloud adoption:

  • The hidden costs of cloud applications – as SaaS apps have largely been deployed around IT, the costs of management and administration have also remained ‘hidden’  from CIOs and IT executives.  Manual, redundant administration of users and access results in costs and risks that often shock executives when we bring it to their attention.  For example, we’re finding that identity ‘exceptions’ across SaaS apps in customer environments typically range from 5-20%.  Translation – nearly 1 in 5 SaaS users today have inappropriate access or multiple, inconsistent identities across systems.  The risk and compliance implications of this go without saying…
  • The scaling of management pain – each new SaaS app deployed creates another ‘source’ of user identity and associated authorizations.  The need to understand roles, profiles and permissions across apps means that the hidden costs and risks of SaaS expand exponentially with adoption.  Thus not only are costs not yet visible at the executive level, they’re rapidly scaling with SaaS and cloud adoption!
  • The oncoming SaaS management ‘tsunami’ – it’s almost universally true that SaaS and cloud adoption is accelerating across nearly every market segment.  Combine this fact with the ‘scaling’ of management pain, and you start to see why we think organizations are headed for trouble.   While today it appears that manual and spreadsheet-based approaches to managing SaaS users and access will ‘work for now’, trouble is rapidly growing beneath the surface, as internal auditors, IT operations and administrators will tell you.

IT management problems are often analagous to heart disease  – foresight and preventative steps (diet and exercise) are far preferable to open heart surgery after the problem gets out of control.

Unfortunately as SaaS and cloud adoption accelerates many organizations today are on the costly path to the operating table…

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